Do you have operational business teams that do not collaborate with each other? Are these organizational silos causing bottlenecks in your business operations?These challenges are more than just frustrating; they can be very expensive. According to a recent Gartner report, “on average bad data/users not having data costs organizations $15m”. With this in mind, it’s vital to identify Business process bottlenecks can often be resolved through identification of missing data points and exposing them to the correct operations teams at the right time in the correct format. This allows teams to operate more efficiently and exposes any data issues early so they can be resolved.
Rappid builds low code applications to solve this exact situation, whether it’s improving upon an existing process, connecting one or more databases to empower decision making, or ‘un-siloing’ teams to enable better collaboration.
A typical Rappid project might combine customer data from a CRM system (Salesforce), resource data from an ERP system (SAP), and then join all of it to data captured using homegrown surveys or other tools (Survey Monkey and Google Sheets). Add in an HR system so the application is directly integrated with your employee roster, and it’s easy to see how many systems it takes to build a fully functioning low-code application.
Typical inputs of a Rappid project
This type of application provides an end user with a quick way to make cross-system updates and allows for informed decision making based on real-time data from across business units. From an Integration of Systems perspective, the application is a success, but there's another byproduct from engagements we've come to call an 'Integration of Teams'.
Depending on how an organization is structured, the sheer variety of different ‘Operations’ teams can become a major bottleneck in how a product or service is delivered. These business-critical units are responsible for the day-to-day success of their assigned areas, but they are often siloed from their other ‘Ops’ counterparts simply because they require different systems and processes to achieve their priorities. This makes it incredibly difficult to collaborate across teams and fully understand the impact of the day-to-day decisions they make.
Additionally, many of these teams are born out of necessity in support of a larger business goal, meaning they often are not provided the people, lead time, or developer resources to ensure their processes are scalable and efficient. If we pull back one level from the above example and look at the inputs associated with those systems it becomes easy to understand why an 'Integration of Teams' is so important.
A variety of operational roles are responsible for an organization's data inputs
To build the best solution possible, Rappid works to understand the full system and user landscape including the inputs, priorities, and processes each team uses to populate their respective areas. This enables us to account for edge cases and data interoperability in order to future proof our builds. Inevitably, as the project matures and we understand how teams connect, we begin to identify other areas of opportunity to improve cross-team operations. Since we’ve already integrated systems, these opportunities can quickly become part of a future project. Often, all this takes is a slight build out of the initial application to include new data displays, role types, or basic CRUD (Create, Read, Update, Delete) functionality.
Do you need to integrate the activities of different Ops teams into a single application or do you have a cross-system challenge you could use some help with? Contact us below and let us know how we can help!
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